Embassy Suites Springfield

The breakfast comes with the stay, and it was so good. Best breakfast I had in a hotel. It was a buffet style breakfast with many options to choose from. The hotel room was very clean and modernized and the beds were extremely comfortable. The bathroom in my suite was very spacious and the service was awesome. We at one point ran out of towels and called the front desk to get more, and they brought us the towels immediately. The wait time was less than 3 minutes.

You truly learn how a hotel operates when something goes wrong. I arrived late and made a mistake during check-in. Without going into details, I want to highlight the professionalism and genuine care shown by both the front desk clerk and the hotel manager. Their understanding and customer-focused approach were exceptional — something quite rare to find these days. I’m not usually generous with my ratings, but this level of service deserves the highest score. Once again, many thanks!

I ALWAYS look forward to staying here because of Genie and her team in the restaurant! Their morning routine with the breakfast is Excellent and Exceptional! This is the only part of this hotel that has had mainstay staff for over 7 yrs. that I have visited there. That is quite remarkable. The food is ALWAYS so Yummy. I also appreciate the location being easily accessible to everything.

The room was beautiful. I felt like I was at a very high end hotel. Plus the layout was a lot more modern than that of other embassy suites I’ve stayed at before which was a perk for me.

Front desk staff extremely kind and helpful.